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Privacy Policy

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The type of personal information we collect

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We currently collect and process the following information:

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  • Name

  • Address

  • Telephone number

  • Email address

  • Photographs taken as part of any decluttering and organising project

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How we get the personal information and why we have it

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This information is collected from you as part of the following processes:

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  • As part of a decluttering and organising project

  • If you submit a contact form from our website

  • Data collected in the form of cookies and other tracking data when you visit our website, as per the cookie selection you made on your first visit to the site

 

We use the information that you have given us in order to provide you with an agreed service, and (if opted—in) to provide you with marketing materials.

 

Information sharing

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We will not share this information with any other organisation or individuals unless required to do so by law.

 

Lawful basis for processing

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Under the General Data Protection Regulations (GDPR), the lawful bases we rely on for processing this information are:

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  • Your consent. You are able to remove your consent at any time. You can do this by contacting sorted@ke-decluttering.co.uk or by sending a message through the website

  • We have a contractual obligation

  • We have a legal obligation

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How we store your personal information & for how long

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Your information is securely stored in a cloud storage platform. Data is encrypted at rest and in transit.  We do not keep paper records containing client data.

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We keep personal information related to client engagements for 10 years following the completion of the decluttering and organising project.

 

Marketing consent will be kept for a period of 3 years from the point consent was given, at which time consent will be requested again.

At the end of the relevant period, all personal information will then be deleted from the digital storage.

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Your data protection rights

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Under data protection law, you have rights including:

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  • Your right of access - You have the right to ask us for copies of your personal information

  • Your right to rectification - You have the right to ask us to rectify personal information you believe is inaccurate. You also have the right to ask us to complete information you think is incomplete

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at sorted@ke-decluttering.co.uk or by submitting a contact form through our website if you wish to make a request.

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How to complain

 

If you are unhappy with how we have used your data you can complain to the ICO:

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Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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